Contact us

Our customer support team is happy to hear from you if you have a question, or if there is something you'd like us to look into.

Please ensure if you've already bought from us directly you include your order number in the email title. If you've bought through an authorised 3rd party retailer, please contact them directly or if you've bought our products through a 3rd party platform, use the contact us option on platform with a valid order number. 

Many of our popular questions can be found on our FAQ, Delivery Policy and Replacement Policy so please do give that a read prior to emailing us.

You can reach us at customerservices@emeraldsolutions.co.uk

We operate from 9-6pm GMT (Monday to Friday) in UK operation hours. Due to the volume of queries, we aim to respond within 2 working days.